Terms and conditions

Please note that credit card payments for SS UNO LAS SEIS CASCADAS DE UVITA S.A. are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland (“TREKKSOFT”). Therefore, TREKKSOFT will appear as COSTA CANYONING on your credit card statement for the payment of this booking. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an email to support@payyo.ch for all inquiries regarding your credit card payments and chargebacks.

Critical Information Regarding your Costa Canyoning Tour

Below contains information for all our tours, however, please find the one that’s specific to yours.  

 

Canyoning Tour:

  

Your adventure begins at the Costa Canyoning Base Camp, where you’ll meet your guides and get equipped with all the necessary gear: safety harness, descending equipment, and helmet. From Base Camp, a quick 5-minute 4x4 ride takes you through the magical forest and up to the ridgeline at the top of the canyon. There, you’ll receive a full safety briefing and instruction course before starting your descent.

 

At the first waterfall (7 meters / 21 feet), your guides will teach you the fundamentals of rappelling. Once you’ve mastered the basics, you’re ready to go—five more waterfalls await! The tallest is an exhilarating 27 meters (80 feet). Don’t worry—you’re in safe hands, and thousands of happy adventurers before you can tell you how unforgettable this tour is (just check our reviews!).

 

Your journey ends at the beautiful Uvita River, where you can enjoy pristine swimming holes perfect for jumping, sliding, diving—or simply relaxing and soaking it all in. Afterward, we’ll treat you to our Pura Vida Lunch. Plus, all your photos are included at no extra cost.

 

Location:

GOOGLE MAPS//COSTACANYONING

 

COSTA CANYONING Base Camp is located at the Ballena Vibes  Hotel .Uvita Street, 600m east from B.C.R. (Banco de Costa Rica).
Puntarenas Bahia Ballena 60504 Uvita, Costa Rica.

 

Meeting Time:

 

Morning share tour 9:00 AM

Private tour 1:00 pm

 

 

What to bring:

You will get completely wet, so plan accordingly!

 

All valuables can be safely stored in a secure locker at Base Camp.

 

Safety:

Costa Canyoning runs under the strict guide lines of International Canyoning organization for professionals (ICOpro)which holds one of the highest standards of safety in canyoning.  All of our equipment is up to date and meets all climbing and canyoning safety standards. Our guides are certified in Wilderness First Aid and CPR.

 

We know how to get you down the canyon fun and Safe!!

 

 There are no special skills and experience required for our tour, just a sense of adventure! Costa Canyoning is kid friendly! Children must be 7 years or older.

 

Costa Canyoning reserves the right to refuse participation due to any participant which in the judgment of our professional guides do not meet the required fitnesss standards or apear to be under the influence of drugs or alcohol or other substances.

 If you have any questions or concerns please contact us directly.

 

Canyoning/Canyoneering and similar activities have a certain element of risk. You and your group have chosen to voluntarily participate in a canyon adventure with Costa Canyoning and are responsible for your own personal insurance. 

 

Cancellation Policy: 

 

Cancellations by the customer

• 72 hours or more prior to the tour: Full refund minus 25% administrative fee.

• Between 24 and 72 hours prior to the tour: 50% refund.

• Less than 24 hours prior or in case of “no-show”: No refund.

Cancellations due to weather or safety conditions

The safety of our guests and guides is always our top priority. Since canyoning depends directly on river and waterfall conditions, the following policies apply:

• If the tour must be canceled before starting due to heavy rain, river flooding, or unsafe conditions:

• Guests may choose to reschedule at no additional cost or receive a 60% refund (with 40% retained to cover operational expenses).

• If the tour has already started and must be interrupted due to sudden weather changes:

• Guests will be offered the option to reschedule for another date or receive a credit for a future activity.

• No cash refund will apply once the tour has begun.

Important notes

• Light or moderate rain is considered normal in the rainforest and is not grounds for cancellation, unless it poses a safety risk.

• Refunds are processed through the same payment method used for the booking and may take a few business days to appear in the guest’s account.

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We look forward to adventuring with you!