Terms and conditions
Please note that credit card payments for SS UNO LAS SEIS CASCADAS DE UVITA S.A. are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland (“TREKKSOFT”). Therefore, TREKKSOFT will appear as COSTA CANYONING on your credit card statement for the payment of this booking. The domain where you enter and process your payment is owned and operated by TREKKSOFT.
Please send an email to support@payyo.ch for all inquiries regarding your credit card payments and chargebacks.
COSTA CANYONING – TERMS OF SERVICE
IMPORTANT INFORMATION
Thank you for booking with Costa Canyoning. Please read the following information carefully before participating in the tour.
MEETING TIME
Morning Tour: 9:00 AM
Private Tour: 1:00 PM
Please arrive at least 10 minutes early.
LOCATION
Costa Canyoning Base Camp
Ballena Vibes Touristic Center
600m east from BCR Bank
Uvita, Costa Rica
WHAT TO BRING
• Clothes you do not mind getting wet
• Rashguard or t-shirt
• Shorts or boardshorts
• Sneakers or adventure sandals
• No flip flops
SAFETY POLICY
All participants must follow guide instructions at all times. Costa Canyoning reserves the right to refuse participation to any guest who appears under the influence of alcohol or drugs, or who is not physically fit for the activity.
LIABILITY
All guests participate at their own risk. Adventure activities such as canyoning involve inherent risks including slips, falls, river currents, changing weather, and natural terrain conditions.
TRAVEL INSURANCE
All participants are strongly recommended to have valid travel insurance that covers adventure activities and medical emergencies during their stay in Costa Rica.
CANCELLATION POLICY
Cancellations by the customer:
• 72 hours or more before the tour: Full refund minus 25% administrative fee.
• Between 24 and 72 hours before the tour: 50% refund.
• Less than 24 hours before the tour or no-show: No refund.
Weather-related cancellations:
• Costa Canyoning reserves the right to cancel or modify tours due to unsafe weather or river conditions.
• If a tour is cancelled before departure for safety reasons, guests may receive a partial refund or credit for a future tour.
• Once the tour has started, refunds are not available.
IMPORTANT NOTES
• Moderate rain is common in the rainforest and is not considered grounds for cancellation.
• River and waterfall conditions can change rapidly for safety reasons.
• Secure storage for personal belongings is available at base camp.
NEED HELP?
WhatsApp: +506 87067703
We look forward to adventuring with you!
Costa Canyoning Team