Tour Itinerary

Tours Available -  Year round

Tour Start Time - 9AM  @ Costa Canyoning Base Camp (Ballena Vibes ) 

Tour Duration -  Typically 2 hrs

 (shared tour).
Join other travelers.

Includes lunch & photos.

For better value, check our private option.

Cancellation Policy 
 

Cancellations by the customer

• 72 hours or more prior to the tour: Full refund minus 25% administrative fee.

• Between 24 and 72 hours prior to the tour: 50% refund.

• Less than 24 hours prior or in case of “no-show”: No refund.

Cancellations due to weather or safety conditions

The safety of our guests and guides is always our top priority. Since canyoning depends directly on river and waterfall conditions, the following policies apply:

• If the tour must be canceled before starting due to heavy rain, river flooding, or unsafe conditions:

• Guests may choose to reschedule at no additional cost or receive a 60% refund (with 40% retained to cover operational expenses).

• If the tour has already started and must be interrupted due to sudden weather changes:

• Guests will be offered the option to reschedule for another date or receive a credit for a future activity.

• No cash refund will apply once the tour has begun.

Important notes

• Light or moderate rain is considered normal in the rainforest and is not grounds for cancellation, unless it poses a safety risk.

• Refunds are processed through the same payment method used for the booking and may take a few business days to appear in the guest’s account.

Please contact us direct for group specials or special needs.